Aktuelles

Aktuelles

Aktuelles

Extbase Variable Dump
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         Mitarbeiter des Finanzamts, die vor Ort alles tun, um Betroffenen schnelle H
         ilfe zu ermöglichen.</p> <p>Die Teilnehmer an der Befragung sind, wie auch
          im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Du
         rchschnitt die Schulnote 2,3. Dabei äußerten 68 Prozent, dass sie mit dem
         für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll
         zufrieden (Schulnote 2) sind.</p> <p>Die Mitarbeiter im Finanzamt Ludwigsha
         fen erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (N
         ote 1,9 und 2,1). Auf die fachliche Kompetenz und die gewissenhafte Erledigu
         ng ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders gr
         oßen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die tele
         fonische Erreichbarkeit ihres Finanzamtes wichtig.</p> <p>Verbesserungsbeda
         rf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben
          und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in dene
         n das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es ledigl
         ich die Note 3,6 (befriedigend).<br /> Ein im Jahr 2019 initiiertes Kooperat
         ionsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien alle
         r Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich b
         ereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und dam
         it verständlicher zu gestalten.</p> <p>Ausführlichere Ergebnisse der Bür
         gerbefragung sind auf de...
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Große Zufriedenheit mit dem Finanzamt Ludwigshafen

Ergebnisse der landesweiten Bürgerbefragung liegen vor

Die Bürger sind mit dem Finanzamt Ludwigshafen sehr zufrieden.
Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.
Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenommen hatten.

Die positive Rückmeldung ist gerade in Zeiten der aktuellen Corona-Krise eine große Motivation für die Mitarbeiterinnen und Mitarbeiter des Finanzamts, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermöglichen.

Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,3. Dabei äußerten 68 Prozent, dass sie mit dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.

Die Mitarbeiter im Finanzamt Ludwigshafen erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,9 und 2,1). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.

Verbesserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,6 (befriedigend).
Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.

Ausführlichere Ergebnisse der Bürgerbefragung sind auf der Internetseite des Finanzamts unter www.finanzamt-ludwigshafen.de abrufbar.

 

 

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